This registration page may not work well in Internet Explorer. Please use a different browser to complete your registration.

Exceptional Care Experiences: Building Trust, Loyalty, and Connection Across Industries presented by TAG CX Society and TAG Digital Health Society

August 20, 2026 5:30 PM - 8:00 PM (EDT)

Description

Exceptional experiences do not happen by accident. Across healthcare, hospitality, retail, and other service-driven industries, leading organizations intentionally design experiences that build trust, create emotional connection, reduce friction, and strengthen loyalty.

Hosted jointly by TAG Digital Health and TAG CX, this cross-industry panel will explore how organizations design and deliver exceptional experiences across the full customer, guest, and patient journey. Inspired in part by the principles of Unreasonable Hospitality, the conversation will examine how organizations combine operational standards with the moments, behaviors, and capabilities that make people feel genuinely understood and cared for, from human interactions and service delivery to digital and omnichannel experiences.

Leaders from healthcare, hospitality, retail, and customer experience will share practical lessons from their organizations, what industries can learn from one another, and how these principles for building exceptional experiences can be applied within healthcare’s uniquely complex and personal environment.

Following the panel, attendees may join an optional tour of Emory Winship Cancer Institute to learn how a patient-centered strategy shaped the facility’s design and construction and how the physical environment supports the experience of patients, families, and care teams.

Meet our Speakers

	Jonathan Katz Director Strategy, Jabian Consulting Moderator
	Sam Hosokawa VP Patient Experience, Children’s Healthcare of Atlanta
	Kerrell Hurt VP AMER Deployments, IHG Hotels & Resorts
	Santosh Subramanyam Senior Director Enterprise Omnichannel Product, CX & Experience Design, Macy’s
	Chris Zorn Director of Operations, Winship Cancer Institute of Emory University
	Victor Houston Manager Small Group & Individual Business Account Management, Kaiser Permanente

Thank you to our Event Host

Thank you to our Annual TAG Digital Health Society Sponsors

Online registration will close by 5:00 PM on August 19th. On-site registration is available after this time. On-site registration will have a price increase for Non-Members.

Please note that if you belong to a member organization but have not yet connected to your company’s membership, you will need to complete the membership activation form before the member rate is available to you.

Privacy Notice

By registering for this event, you agree to TAG's information-sharing practices for networking purposes. View our full Event Privacy Statement here.

View Event

Contact Information

Name: Jamarius Cole
Email: jamarius@tagonline.org

We're sorry. No registrations are currently available. You may wish to contact the event organizer for assistance.

{{ vm.model.IsRegistrationUpdate ? 'Registered By Info' : vm.displayInfo.showLoginSection ? 'Sign In' : 'Your Contact Information' }}

Edit

Email address

Company

First Name

Last Name

Have a login? Login Now

Username

Password

Create an Account

Forgot your Username or Password?

Continue

Select Registration Options

Edit

Exhibitor Opportunities

Name	Price	Att Included Attendees	Qty Quantity
{{ et.Name }}		{{ et.IncludedAttendeesCount }} {{ et.AttendeeRegType.RemainingPerType }} Remaining {{ et.AttendeeRegType.RemainingPerType * -1 }} on Waiting List {{ et.AttendeeRegType.RemainingPerType * -1 }} Over Limit	{{ et.Remaining }} Remaining	Sold out

Attendee Registration Options Total Remaining: {{ vm.EventInfo.VacantSpotsPerEvent }}

Waiting List Available

{{ vm.stats.totalAttendeesCount }} Registered , {{ vm.OverallOverAmount() }} on Waiting List , {{ vm.OverallOverAmount() }} Over Limit

Name	Price	Qty Quantity
{{ rt.Name }} {{ rt.IsMemberOnly ? ' (Members Only)' : '' }} Limit: {{ rt.LimitPerPurchase }} Included Attendees: {{ rt.AttendeesCountPerOneRegistration }}	~~{{rt.Price \| currency }}~~ {{rt.PriceAfterDiscount \| currency }} {{ rt.Price \| currency }}	{{ rt.RemainingPerType }} Remaining {{ rt.RemainingPerType * -1 }} on Waiting List {{ rt.RemainingPerType * -1 }} Over Limit

Name	Price	Att Included Attendees	Qty Quantity
{{ st.Name }}		{{ st.IncludedAttendeesCount }} {{ st.AttendeeRegType.RemainingPerType }} Remaining {{ st.AttendeeRegType.RemainingPerType * -1 }} on Waiting List {{ st.AttendeeRegType.RemainingPerType * -1 }} Over Limit	{{ st.Remaining }} Remaining	Sold out

Continue

Registration Information

Edit

Exhibitor - {{er.Name}}

Exhibitor #{{ $index + 1 }}

Total: {{exhibitor.TotalPrice | currency}} {{ exhibitor.IsBenefit ? "- Included as a Benefit" : exhibitor.IsDiscounted ? "- Discounts have been applied" : ""}}

Company Name

Exhibitor/Display Name

Email Address

Address

Address 2

City

Country

State/Province

Postal Code

Exhibitor Directory

Display Name

Logo

Exhibitor Description

Use Above Address and Contact Information

Address

Address 2

City

Country

State/Province

Postal Code

Primary Contact

First Name

Last Name

Booth Information

Selected Booth

Open in a new tab

ShowHide Map

Additional Information

Comments & Questions

Additional Items

Attendee - {{er.Name}}

{{ att.getAttendeeTerm(vm.EventSettings.AdditionalAttendeesTerm, $index) }} #{{ att.getAttendeeIndexDisplay(vm.EventSettings.AdditionalAttendeesTerm, $index) }}

Total: {{att.TotalPrice | currency}} {{att.DiscountMessage | localizeString:'['}}

Add to Waiting List

Exhibitor Staff

Primary Exhibitor Contact

A No Show fee is being assessed for {{fee.EventName}} on {{fee.EventStartLocalTimeString}}.

Prefix

First Name

Common Name

Middle

Last Name

Suffix

Email Address

Company

Title

More Information Less information

Address

Address 2

City

Country

State/Province

Postal Code

Phone

Phone Number

Type

Additional Information

{{cfv.DisplayName}} {{[1, 2].indexOf(cfv.CustomFieldDataTypeId) >= 0 && cfv.DataSize > 0 ? (" (Max length: " + cfv.DataSize + ")") : ""}}

Event Sessions

(full)

{{slot.SelectedSession.SessionDescription + (slot.HasFees ? " (Price: " + (slot.PriceTotal | currency) +")" : "")}}

Additional Items

{{'[[Sponsorship+]]' | localizeString:'['}} - {{er.Name}}

{{'[[Sponsor]]' | localizeString:'['}} #{{ $index + 1 }}

Total: {{sponsor.Price | currency}}

Recognized as the {{'[[Sponsor]]' | localizeString:'['}}:

Company Name

First Name

Last Name

Email Address

Continue

Additional Items

Edit

{{(vm.EventInfo.Terms.Donation || "Fundraising") + " Opportunities"}}

Campaign Name	Item Description	Amount
{{item.CampaignName}}	{{item.Description + (item.ShowMinimumPrice && item.MinimumPrice ? " (Min: " + item.MinimumPrice + ")" : "")}}	{{item.CampaignName}}

Continue

Complete Registration

Edit

Terms & Conditions

I agree to the Terms and Conditions

No Show Policy

Enter Promo Code

Promo Codes
Promo Codes

Billing Contact

Bill To

Bill-To Email

Registration Protection

Total Amount Total Discount Tax Insurance Payment Amount Payment Amount

Send Event Confirmation Email to Registrant

This event is synced to a webinar so no confirmation email will be sent from GrowthZone.

Exceptional Care Experiences: Building Trust, Loyalty, and Connection Across Industries presented by TAG CX Society and TAG Digital Health Society

August 20, 2026 5:30 PM - 8:00 PM (EDT)

Description

Contact Information

Select Registration Options

Exhibitor Opportunities

Attendee Registration Options Total Remaining: {{ vm.EventInfo.VacantSpotsPerEvent }}

Waiting List Available

{{'[[Sponsorship]] Opportunities' | localizeString:'['}}

Registration Information

Exhibitor - {{er.Name}}

Exhibitor #{{ $index + 1 }}

Exhibitor Directory

Primary Contact

Booth Information

Additional Information

Additional Items

Attendee - {{er.Name}}

{{ att.getAttendeeTerm(vm.EventSettings.AdditionalAttendeesTerm, $index) }} #{{ att.getAttendeeIndexDisplay(vm.EventSettings.AdditionalAttendeesTerm, $index) }}

Additional Information

Event Sessions

Additional Items

{{'[[Sponsorship+]]' | localizeString:'['}} - {{er.Name}}

{{'[[Sponsor]]' | localizeString:'['}} #{{ $index + 1 }}

Additional Items

{{(vm.EventInfo.Terms.Donation || "Fundraising") + " Opportunities"}}

Complete Registration

Terms & Conditions

No Show Policy

Billing Contact

Registration Protection

Thank you to our {{'[[Sponsor+]]' | localizeString:'['}}

Exceptional Care Experiences: Building Trust, Loyalty, and Connection Across Industries presented by TAG CX Society and TAG Digital Health Society

August 20, 2026 5:30 PM - 8:00 PM (EDT)

Description

Contact Information

{{ vm.model.IsRegistrationUpdate ? 'Registered By Info' : vm.displayInfo.showLoginSection ? 'Sign In' : 'Your Contact Information' }}

Select Registration Options

Exhibitor Opportunities

Attendee Registration Options Total Remaining: {{ vm.EventInfo.VacantSpotsPerEvent }}

Waiting List Available

{{'[[Sponsorship]] Opportunities' | localizeString:'['}}

Registration Information

Exhibitor - {{er.Name}}

Exhibitor #{{ $index + 1 }}

Exhibitor Directory

Primary Contact

Booth Information

Additional Information

Additional Items

Attendee - {{er.Name}}

{{ att.getAttendeeTerm(vm.EventSettings.AdditionalAttendeesTerm, $index) }} #{{ att.getAttendeeIndexDisplay(vm.EventSettings.AdditionalAttendeesTerm, $index) }}

Additional Information

Event Sessions

Additional Items

{{'[[Sponsorship+]]' | localizeString:'['}} - {{er.Name}}

{{'[[Sponsor]]' | localizeString:'['}} #{{ $index + 1 }}

Additional Items

{{(vm.EventInfo.Terms.Donation || "Fundraising") + " Opportunities"}}

Complete Registration

Terms & Conditions

No Show Policy

Enter Promo Code

Billing Contact

Registration Protection

Are you sure you want to proceed?

Thank you to our {{'[[Sponsor+]]' | localizeString:'['}}

{{ sponsors[0].Level }}