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TAG's CX + Product Management Societies Present: 'Differentiate Your Customer Experience: How to Leverage Human-Centered Design and Agentic AI to Build Customer Loyalty'

April 2, 2025 5:30 PM - 8:00 PM (EDT)

Description

2025 is being driven by the multi-trillion dollar rise of Agentic AI, systems designed to perform autonomous actions and complete complex goals.

Join the CX and Product Management Societies to hear from our panel of Human-Centered Design experts on the business value of Agentic AI.

We’ll explore:

•    How a Human-Centered Design approach will elevate your customer experience strategy and create efficiencies

•    The impact Agentic AI has on both the customer journey and employee service delivery

•    Pitfalls of poorly designed Agentic AI experiences

Don’t miss this opportunity to connect with industry leaders and apply insights to your business in this highly evolving sector!


Meet our Moderator
Meredith Wikstrom
 Sr. Design Strategist at CGI


Meet our Speakers
Lou Biancaniello
Founder at Greenfield Venture Works
Kristen Castells
Design Practice Lead at UDig
Zach Pousman
CEO at Helpfully
Sean Traynor
Enterprise Account Executive at ConnexAI
Arondale Withers
UX Director, Aladdin Studio at BlackRock


Thank you to our Event Host 


Thank you to our Event Sponsor

Sciencer Logo 1.jpg



Thank you to our CX Society Annual Sponsors 

Comcast Business

CGI

Nagarro

SPAR Solutions


Thank you to our Product Management Society Annual Sponsor

Comcast Business 



Online registration will close by 3:00 PM on April 1st. On-site registration is not permitted. 

Please note that if you belong to a member organization but have not yet connected to your company’s membership, you will need to complete the membership opt-in form before the member rate is available to you.

Time

Event Run of Show 
5:30 - 6:00 PMRegistration Check-in & Networking 
6:00 - 6:15 PMOpening Remarks 
6:15 - 7:15 PMPanel Discussion and Q&A
7:15 - 8:00 PMRound Tables with Panelists

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Contact Information

Name: Jamarius Cole
Email: jamarius@tagonline.org
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