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Workshop: Claude AI in Action — Build Your CX ROI Calculator presented by TAG CX Society

December 16, 2026 5:30 PM - 7:00 PM (EST)

Description

AI is changing how we work, analyze information, and make decisions. But how can CX professionals move beyond basic prompting to create practical tools that deliver measurable business value?

Join the TAG Customer Experience Society for a hands-on workshop with Alyona Medelyan, PhD, AI scientist and CEO of Thematic.

You'll learn how to:

Use Claude for research, analysis, and repeatable workflows.

Build a customizable CX ROI calculator to estimate revenue impact and cost savings.

Test assumptions and refine AI-generated results.

Bring your laptop and come ready to experiment, build, and leave with practical skills you can apply immediately.


Meet our Speaker
Alyona Medelyan, PhD
AI Scientist and CEO of Thematic


Please note that if you belong to a member organization but have not yet connected to your company’s membership, you will need to complete the membership activation form before the member rate is available to you.

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By registering for this event, you agree to TAG's information-sharing practices for networking purposes. View our full Event Privacy Statement here.

Time


Event Run of Show (ROS)/Agenda
Check-In:
5:30 to 5:40 PM
Workshop
5:40 to 7:00 PM 

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Contact Information

Name: Jamarius Cole
Phone: 4438446898
Email: jamarius@tagonline.org
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