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TAG's CX Society Presents: "Designing AI Moments That Matter: A Hands-On CX + AI Workshop"

February 10, 2026 4:00 PM - 7:30 PM (EST)

Description

This interactive CX + AI workshop guides participants through designing a single high-impact “AI moment” that improves a measurable customer experience outcome. Through a structured sandbox, attendees will identify a friction point, apply the right AI capability, and define the Signal → Decision → Nudge flow to shape a meaningful experience.

Participants will leave with practical, ready-to-use tools: including the AI Moments Loop, SDN Pattern, AI Control Card, and a Start-Tomorrow Checklist to help kickstart their 2026 CX initiatives.

The session includes a short trends overview, guided design exercise, and live audience collaboration using Mentimeter.

Meet our Speakers

	Pragathi Kanth Partner & Director, Nagarro
	Hugo Froes Director, Product Strategy & Advisory
	Sandbox Facilitator Divya Varudhini Director, Strategy & Innovation – AI and Digital Experiences, Nagarro
	Design & Experience Facilitator José Cardoso Director, Product Strategy & Design, Nagarro

Thank you to our Event Host

Thank you to our Annual CX Society Sponsor

Online registration will close by 5:00 PM on February 9th. On-site registration is available after this time. On-site registration will have a price increase for Non-Members.

Please note that if you belong to a member organization but have not yet connected to your company’s membership, you will need to complete the membership opt-in form before the member rate is available to you.

Time

Event Run of Show (ROS)/Agenda:

Check-in and Networking	4:00 - 5:00 PM
Workshop	5:00 - 6:30 PM
Closing Remarks and Networking	6:30 - 7:00 PM

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Contact Information

Name: Jamarius Cole
Email: jamarius@tagonline.org

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TAG's CX Society Presents: "Designing AI Moments That Matter: A Hands-On CX + AI Workshop"

February 10, 2026 4:00 PM - 7:30 PM (EST)

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TAG's CX Society Presents: "Designing AI Moments That Matter: A Hands-On CX + AI Workshop"

February 10, 2026 4:00 PM - 7:30 PM (EST)

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