Description

This interactive CX + AI workshop guides participants through designing a single high-impact “AI moment” that improves a measurable customer experience outcome. Through a structured framework, attendees will identify a friction point, apply the right AI capability to shape a meaningful experience.

Everyone will leave with two ready-to-use tools for 2026:

• The Intelligent Moments Method (1-page design guide)
• The AI Control Card (a lightweight governance check)

This session blends brief CX + AI trends, a structured design exercise, and live collaborative decisions.  All focused on making intelligent experiences simple, practical, and immediately usable across industries.

Online registration will close by 5:00 PM on December 16th. On-site registration is available after this time. On-site registration will have a price increase for Non-Members.

Please note that if you belong to a member organization but have not yet connected to your company’s membership, you will need to complete the membership opt-in form before the member rate is available to you.