TAG's CX Society Presents: "The Intelligence Layer: Accelerating the New Era of Customer Analytics"
This event explores the next generation of CX analytics, where data moves beyond reporting to become a real-time engine for decision-making across the enterprise.
Industry leaders will discuss how organizations are:
Through practitioner perspectives and real-world examples, this discussion will examine how CX analytics is evolving from a measurement discipline into a strategic operating capability—spanning data capture, structuring, interpretation, and execution.
For CX leaders, product teams, data strategists, and digital transformation executives, the conversation will highlight Not just how to measure experience—but how to design systems that can understand it and act on it to encourage better decisions and better performance at scale.
| Meet our Speakers |
 | Swami Ganapathy Managing Partner, SPAR Solutions Moderator |
 | Chad Anderson Head of Customer Care and Roadside Operations, Mercedes-Benz USA |
 | Cindy Knight Customer Success & CX Strategy Advisor | Investor |
 | Candace Roberts Vice President of Data Strategy & Insights, Vanco |
 | Melissa Sousa Corporate Director of Data & AI Strategy, Emory Healthcare |
| Thank you to our Annual CX Society Sponsor |
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Please note that if you belong to a member organization but have not yet connected to your company’s membership, you will need to complete the membership activation form before the member rate is available to you.
