BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:Eastern Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:Eastern Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20260820T170000 DTEND;TZID=America/New_York:20260820T200000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Exceptional Care Experiences: Building Trust\, Loyalty\, and Connection Across Industries presented by TAG CX Society and TAG Digital Health Society DESCRIPTION:Exceptional experiences do not happen by accident. Across healthcare\, hospitality\, retail\, and other service-driven industries\, leading organizations intentionally design experiences that build trust\, create emotional connection\, reduce friction\, and strengthen loyalty. Hosted jointly by TAG Digital Health and TAG CX\, this cross-industry panel will explore how organizations design and deliver exceptional experiences across the full customer\, guest\, and patient journey. Inspired in part by the principles of Unreasonable Hospitality\, the conversation will examine how organizations combine operational standards with the moments\, behaviors\, and capabilities that make people feel genuinely understood and cared for\, from human interactions and service delivery to digital and omnichannel experiences. Leaders from healthcare\, hospitality\, retail\, and customer experience will share practical lessons from their organizations\, what industries can learn from one another\, and how these principles for building exceptional experiences can be applied within healthcare's uniquely complex and personal environment. Following the panel\, attendees may join an optional tour of Emory Winship Cancer Institute to learn how a patient-centered strategy shaped the facility's design and construction and how the physical environment supports the experience of patients\, families\, and care teams. \nMeet our SpeakersJonathan Katz\nDirector Strategy\, Jabian Consulting\nModeratorSam Hosokawa\nVP Patient Experience\, Children's Healthcare of Atlanta\nKerrell Hurt\nVP AMER Deployments\, IHG Hotels & Resorts\nSantosh Subramanyam\nSenior Director Enterprise Omnichannel Product\, CX & Experience Design\, Macy's\nChris Zorn\nDirector of Operations\, Winship Cancer Institute of Emory University\nVictor Houston\nManager Small Group & Individual Business Account Management\, Kaiser Permanente\n\nThank you to our Event Host\nThank you to our Annual TAG Digital Health Society Sponsors\nOnline registration will close by 5:00 PM on August 19th. On-site registration is available after this time. On-site registration will have a price increase for Non-Members.\nPlease note that if you belong to a member organization but have not yet connected to your company's membership\, you will need to complete the membership activation form before the member rate is available to you.Privacy Notice By registering for this event\, you agree to TAG's information-sharing practices for networking purposes. View our full Event Privacy Statement here. X-ALT-DESC;FMTTYPE=text/html:

Exceptional experiences do not happen by accident. Across healthcare\, hospitality\, retail\, and other service-driven industries\, leading organizations intentionally design experiences that build trust\, create emotional connection\, reduce friction\, and strengthen loyalty. \;

Hosted jointly by TAG Digital Health and TAG CX\, this cross-industry panel will explore how organizations design and deliver exceptional experiences across the full customer\, guest\, and patient journey. Inspired in part by the principles of Unreasonable Hospitality\, the conversation will examine how organizations combine operational standards with the moments\, behaviors\, and capabilities that make people feel genuinely understood and cared for\, from human interactions and service delivery to digital and omnichannel experiences. \;

Leaders from healthcare\, hospitality\, retail\, and customer experience will share practical lessons from their organizations\, what industries can learn from one another\, and how these principles for building exceptional experiences can be applied within healthcare&rsquo\;s uniquely complex and personal environment. \;

Following the panel\, attendees may join an optional tour of Emory Winship Cancer Institute to learn how a patient-centered strategy shaped the facility&rsquo\;s design and construction and how the physical environment supports the experience of patients\, families\, and care teams. \;


Meet our Speakers
Jonathan Katz
Director Strategy\, Jabian Consulting
Moderator
Sam Hosokawa
VP Patient Experience\, Children&rsquo\;s Healthcare of Atlanta
Kerrell Hurt
VP AMER Deployments\, IHG Hotels &\; Resorts
Santosh Subramanyam
Senior Director Enterprise Omnichannel Product\, CX &\; Experience Design\, Macy&rsquo\;s
Chris Zorn
Director of Operations\, Winship Cancer Institute of Emory University
Victor Houston
Manager Small Group &\; Individual Business Account Management\, Kaiser Permanente


Thank you to our Event Host


Thank you to our Annual TAG Digital Health Society Sponsors
Tellianthellocare.ai
UCB


Online registration will close by 5:00 PM on August 19th. On-site registration is available after this time. On-site registration will have a price increase for Non-Members.

Please note that if you belong to a member organization but have not yet connected to your company&rsquo\;s membership\, you will need to complete the \;membership activation form \;before the member rate is available to you.

Privacy Notice \;
By registering for this event\, you agree to TAG'\;s information-sharing practices for networking purposes. View our full Event Privacy Statement \;here.
LOCATION:36 Linden Avenue NE\, 5th Floor Atlanta GA 30308 UID:e.1848.1598542 SEQUENCE:3 DTSTAMP:20260826T021441Z URL:https://members.tagonline.org/calendar/Details/exceptional-care-experiences-building-trust-loyalty-and-connection-across-industries-presented-by-tag-cx-society-and-tag-digital-health-society-1881595?sourceTypeId=Hub END:VEVENT END:VCALENDAR