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DTSTART;TZID=America/New_York:20261021T173000
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SUMMARY:Human Intelligence: How Teams Win With Customer and Employee Insights presented by TAG CX and TAG DEI Societies
DESCRIPTION:Organizations have more customer and employee data than ever\, but better data does not automatically produce better actions. Human Intelligence brings together industry leaders and peers for an evening focused on how organizations are using customer and employee insights to make smarter decisions\, build stronger teams\, create better experiences\, and drive measurable business impact.The stakes are real. Gallup reported global employee engagement at 20% in 2025 and estimates $10T in productivity is lost to disengagement worldwide. Verizon surveyed 5\,000 consumers on the factors shaping loyalty and personalization.The competitive advantage is the ability to turn insight into action faster. Data literacy\, organizational learning\, and employee engagement become core capabilities helping organizations adapt\, execute\, retain talent\, improve productivity\, and serve customers better. EX begets CX.Inclusive tech is part of that equation. Technology only creates value when people can use it. Designing across age\, language\, disability\, background\, and digital fluency helps close adoption gaps that become performance gaps.Explore how data\, human judgment\, organizational learning\, and inclusive tech connect customer and employee intelligence to retention\, engagement\, productivity\, service\, and growth.THE EXPERIENCEIndustry Leader Panel\nHarshil Fadia\nSenior Technical Manager\, Macy's\nDavid Lee\nSenior Human Resource Director\, Global IT\, Corpay\nBrittani Glynn Magee\nCustomer Success Manager\, GitLab\nVictor Olufeso\nCX Leader\, State Farm\nModeratorEdwin Salako\nDirector of Business Systems\, AvaSure\n\nInteractive Breakout Conversations\nGo deeper in facilitated breakouts share experiences\, challenges\, and lessons learned applying insights across organizations.\nShamanda (Mandi) Joseph\nEnterprise Transformation Strategy & Risk Advisor\, TULIP Advisory Professionals LLC\nOmer Mutaqi\nChief Executive Officer\, Buraq HR\n\nConnect & Exchange\nBuild relationships with leaders and peers navigating similar challenges\, and leave with new perspectives for your organization.\n\nThank you to our Event Sponsor\nOnline registration will close on October 21st. On-site registration is available after this time. On-site registration will have a price increase for Non-Members.Please note that if you belong to a member organization but have not yet connected to your company's membership\, you will need to complete the membership activation form before the member rate is available to you.Privacy Notice By registering for this event\, you agree to TAG's information-sharing practices for networking purposes. View our full Event Privacy Statement here.
X-ALT-DESC;FMTTYPE=text/html:Organizations have more customer and employee data than ever\, but better data does not automatically produce better actions. Human Intelligence brings together industry leaders and peers for an evening focused on how organizations are using customer and employee insights to make smarter decisions\, build stronger teams\, create better experiences\, and drive measurable business impact.
The stakes are real. Gallup reported global employee engagement at 20% in 2025 and estimates $10T in productivity is lost to disengagement worldwide. Verizon surveyed 5\,000 consumers on the factors shaping loyalty and personalization.
- The competitive advantage is the ability to turn insight into action faster. Data literacy\, organizational learning\, and employee engagement become core capabilities&mdash\;helping organizations adapt\, execute\, retain talent\, improve productivity\, and serve customers better. EX begets CX.
- Inclusive tech is part of that equation. Technology only creates value when people can use it. Designing across age\, language\, disability\, background\, and digital fluency helps close adoption gaps that become performance gaps.
Explore how data\, human judgment\, organizational learning\, and inclusive tech connect customer and employee intelligence to retention\, engagement\, productivity\, service\, and growth.
THE EXPERIENCE
Interactive Breakout Conversations
Go deeper in facilitated breakouts &mdash\; share experiences\, challenges\, and lessons learned applying insights across organizations.
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Build relationships with leaders and peers navigating similar challenges\, and leave with new perspectives for your organization.
|
| Thank you to our Event Sponsor |
Online registration will close on October 21st. On-site registration is available after this time. On-site registration will have a price increase for Non-Members.
Please note that if you belong to a member organization but have not yet connected to your company&rsquo\;s membership\, you will need to complete the \;membership activation form \;before the member rate is available to you.
Privacy Notice \;
By registering for this event\, you agree to TAG'\;s information-sharing practices for networking purposes. View our full Event Privacy Statement \;here.
LOCATION:275 Northside Dr NW Atlanta GA 30314
UID:e.1848.1645388
SEQUENCE:3
DTSTAMP:20261021T044653Z
URL:https://members.tagonline.org/calendar/Details/human-intelligence-how-teams-win-with-customer-and-employee-insights-presented-by-tag-cx-and-tag-dei-societies-1935704?sourceTypeId=Hub
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