TAG's CX + Data Science & AI Societies Present: 'CX Powered by AI: Enablement From Frontline to Feedback Loop'

Description

TAG CX and TAG Data Science & AI are coming together to host an insightful panel discussion on the evolving role of artificial intelligence in the Customer Experience (CX) profession. We’ll explore how AI is transforming both the customer journey—from frontline touchpoints to back-end insights—and driving continuous improvement across the enterprise.

Customer Experience encompasses every interaction a customer has with a brand—from initial awareness to purchase, support, and renewal. As AI becomes increasingly embedded in business processes, companies are reimagining CX by integrating intelligence into each step of the journey.

Join us for a dynamic conversation with industry leaders who are at the forefront of this transformation. Learn how AI is helping organizations:

•    Empower frontline teams

•    Streamline and enhance automated interactions

•    Unlock insights through Voice of Customer (VoC) programs

•    Analyze open-text feedback

•    Orchestrate seamless customer journeys

Whether you work in CX, data science, or digital transformation, this event offers valuable perspectives and practical strategies for leveraging AI to drive better customer outcomes—from the frontline to the feedback loop.

Sean Traynor AI Enterprise Account Executive, ConnexAI

	Jill Levenson Senior Principal User Research of Store Operations, The Home Depot
	Rusty Jensen Chief Revenue Officer, ConnexAI

Online registration will close by 5:00 PM on June 4th. On-site registration is available after this time. On-site registration will have a price increase for Non-Members.

Please note that if you belong to a member organization but have not yet connected to your company’s membership, you will need to complete the membership opt-in form before the member rate is available to you.