
TAG's CX + Product Management Societies Present: 'Differentiate Your Customer Experience: How to Leverage Human-Centered Design and Agentic AI to build Customer Loyalty'
Wednesday, April 2, 2025 (5:30 PM - 8:00 PM) (EDT)
Description
2025 is being driven by the multi-trillion dollar rise of Agentic AI, systems designed to perform autonomous actions and complete complex goals.
Join the CX and Product Management Societies to hear from our panel of Human-Centered Design experts on the business value of Agentic AI.
We’ll explore:
• How a Human-Centered Design approach will elevate your customer experience strategy and create efficiencies
• The impact Agentic AI has on both the customer journey and employee service delivery
• Pitfalls of poorly designed Agentic AI experiences
Don’t miss this opportunity to connect with industry leaders and apply insights to your business in this highly evolving sector!
Meet our Moderator |
![]() | Meredith Wikstrom Sr. Design Strategist at CGI |
Meet our Speakers |
![]() | Lou Biancaniello Founder at Greenfield Venture Works |
![]() | Kristen Castells Design Practice Lead at UDig |
![]() | Zach Pousman CEO at Helpfully |
![]() | Sean Traynor Enterprise Account Executive at ConnexAI |
![]() | Arondale Withers UX Director, Aladdin Studio at BlackRock |
Thank you to our Event Host
Thank you to our CX Society Annual Sponsors
Thank you to our Product Management Society Annual Sponsor
Online registration will close by 5:00 PM on April 1st. On-site registration is available after this time. On-site registration will have a price increase for Non-Members.
Please note that if you belong to a member organization but have not yet connected to your company’s membership, you will need to complete the membership opt-in form before the member rate is available to you.
725 Ponce De Leon Ave NE
Atlanta, GA 30306-4329 United States
Event Run of Show |
5:30 - 6:00 PM | Registration Check-in & Networking |
6:00 - 6:15 PM | Opening Remarks |
6:15 - 7:15 PM | Panel Discussion and Q&A |
7:15 - 8:00 PM | Round Tables with Panelists |
Society - Product Management
Society - CX