
TAG's CX + Product Management Societies Present: 'Differentiate Your Customer Experience: How to Leverage Human-Centered Design and Agentic AI to Build Customer Loyalty'
Wednesday, April 2, 2025 (5:30 PM - 8:00 PM) (EDT)
Description
2025 is being driven by the multi-trillion dollar rise of Agentic AI, systems designed to perform autonomous actions and complete complex goals.
Join the CX and Product Management Societies to hear from our panel of Human-Centered Design experts on the business value of Agentic AI.
We’ll explore:
• How a Human-Centered Design approach will elevate your customer experience strategy and create efficiencies
• The impact Agentic AI has on both the customer journey and employee service delivery
• Pitfalls of poorly designed Agentic AI experiences
Don’t miss this opportunity to connect with industry leaders and apply insights to your business in this highly evolving sector!
Meet our Moderator |
![]() | Meredith Wikstrom Sr. Design Strategist at CGI |
Meet our Speakers |
![]() | Lou Biancaniello Founder at Greenfield Venture Works |
![]() | Kristen Castells Design Practice Lead at UDig |
![]() | Zach Pousman CEO at Helpfully |
![]() | Sean Traynor Enterprise Account Executive at ConnexAI |
![]() | Arondale Withers UX Director, Aladdin Studio at BlackRock |
Thank you to our Event Host
Thank you to our Event Sponsor
Thank you to our CX Society Annual Sponsors
Thank you to our Product Management Society Annual Sponsor
Online registration will close by 3:00 PM on April 1st. On-site registration is not permitted.
Please note that if you belong to a member organization but have not yet connected to your company’s membership, you will need to complete the membership opt-in form before the member rate is available to you.
725 Ponce De Leon Ave NE
Atlanta, GA 30306-4329 United States
Event Run of Show |
5:30 - 6:00 PM | Registration Check-in & Networking |
6:00 - 6:15 PM | Opening Remarks |
6:15 - 7:15 PM | Panel Discussion and Q&A |
7:15 - 8:00 PM | Round Tables with Panelists |
Society - Product Management
Society - CX