TAG's CX Society Presents: "Designing AI Moments That Matter: A Hands-On CX + AI Workshop"

Description

This interactive CX + AI workshop guides participants through designing a single high-impact “AI moment” that improves a measurable customer experience outcome. Through a structured sandbox, attendees will identify a friction point, apply the right AI capability, and define the Signal → Decision → Nudge flow to shape a meaningful experience.

Participants will leave with practical, ready-to-use tools: including the AI Moments Loop, SDN Pattern, AI Control Card, and a Start-Tomorrow Checklist to help kickstart their 2026 CX initiatives. 

The session includes a short trends overview, guided design exercise, and live audience collaboration using Mentimeter.

	Pragathi Kanth Partner & Director, Nagarro
	Hugo Froes Director, Product Strategy & Advisory
	Sandbox Facilitator Divya Varudhini Director, Strategy & Innovation – AI and Digital Experiences, Nagarro
	Design & Experience Facilitator José Cardoso Director, Product Strategy & Design, Nagarro

Thank you to our Annual CX Society Sponsor

Online registration will close by 5:00 PM on February 9th. On-site registration is available after this time. On-site registration will have a price increase for Non-Members.

Please note that if you belong to a member organization but have not yet connected to your company’s membership, you will need to complete the membership opt-in form before the member rate is available to you.