Human Intelligence: How Teams Win With Customer and Employee Insights presented by TAG CX and TAG DEI Societies

Description

Organizations have more customer and employee data than ever, but better data does not automatically produce better actions. Human Intelligence brings together industry leaders and peers for an evening focused on how organizations are using customer and employee insights to make smarter decisions, build stronger teams, create better experiences, and drive measurable business impact.

The stakes are real. Gallup reported global employee engagement at 20% in 2025 and estimates $10T in productivity is lost to disengagement worldwide. Verizon surveyed 5,000 consumers on the factors shaping loyalty and personalization.

• The competitive advantage is the ability to turn insight into action faster. Data literacy, organizational learning, and employee engagement become core capabilities—helping organizations adapt, execute, retain talent, improve productivity, and serve customers better. EX begets CX.
• Inclusive tech is part of that equation. Technology only creates value when people can use it. Designing across age, language, disability, background, and digital fluency helps close adoption gaps that become performance gaps.

Explore how data, human judgment, organizational learning, and inclusive tech connect customer and employee intelligence to retention, engagement, productivity, service, and growth.

THE EXPERIENCE

	Harshil Fadia Senior Technical Manager, Macy's
	David Lee Senior Human Resource Director, Global IT, Corpay
	Brittani Glynn Magee Customer Success Manager, GitLab
	Victor Olufeso CX Leader, State Farm Moderator
	Edwin Salako Director of Business Systems, AvaSure

	Shamanda (Mandi) Joseph Enterprise Transformation Strategy & Risk Advisor, TULIP Advisory Professionals LLC
	Omer Mutaqi Chief Executive Officer, Buraq HR

Please note that if you belong to a member organization but have not yet connected to your company’s membership, you will need to complete the membership activation form before the member rate is available to you.