TAG's CX Society Presents: "Designing AI Moments That Matter: A Hands-On CX + AI Workshop"

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TAG's CX Society Presents: "Designing AI Moments That Matter: A Hands-On CX + AI Workshop"

Tuesday, February 10, 2026 (4:00 PM - 7:30 PM) (EST)

Description

This interactive CX + AI workshop guides participants through designing a single high-impact “AI moment” that improves a measurable customer experience outcome. Through a structured sandbox, attendees will identify a friction point, apply the right AI capability, and define the Signal → Decision → Nudge flow to shape a meaningful experience.

Participants will leave with practical, ready-to-use tools: including the AI Moments Loop, SDN Pattern, AI Control Card, and a Start-Tomorrow Checklist to help kickstart their 2026 CX initiatives.

The session includes a short trends overview, guided design exercise, and live audience collaboration using Mentimeter.

Meet our Speakers

	Pragathi Kanth Partner & Director, Nagarro
	Hugo Froes Director, Product Strategy & Advisory
	Sandbox Facilitator Divya Varudhini Director, Strategy & Innovation – AI and Digital Experiences, Nagarro
	Design & Experience Facilitator José Cardoso Director, Product Strategy & Design, Nagarro

Thank you to our Event Host

Thank you to our Annual CX Society Sponsor

Online registration will close by 5:00 PM on February 9th. On-site registration is available after this time. On-site registration will have a price increase for Non-Members.

Please note that if you belong to a member organization but have not yet connected to your company’s membership, you will need to complete the membership opt-in form before the member rate is available to you.

Improving
11675 Rainwater Drive Suite 100
Alpharetta, GA 30009 United States

Event Contact
Jamarius Cole
Send Email

Tuesday, February 10, 2026 (4:00 PM - 7:30 PM) (EST)

Event Run of Show (ROS)/Agenda:

Check-in and Networking	4:00 - 5:00 PM
Workshop	5:00 - 6:30 PM
Closing Remarks and Networking	6:30 - 7:00 PM

Categories
Society - CX

Registration Closed

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